You really need to ‘read the room’. Most people just want to be heard, not given advice. They want understanding and empathy, they may not want a positive spin on everything. Yet some might. They need their feelings and emotions validated. Yet there is no rule book on how to best do this with any given individual based on their needs in that specific moment in time.
There’s no other way I can explain it other than surreal. It was numbing, acceptance and disbelieve all simultaneously. At 36 I was told I have cancer in my breast and lymph nodes.